Comments from our customers
We always love to hear from you!
Pantograms strives to offer its customers the best products and service possible:
Here is what a few of you had to say...
My wife Marianne and I attended Embroidery Equipment Training July 5 - 7. We came back from training and were very busy with our screen printing, vinyl graphics, and promotional products business. We had a lead from our Chamber of Commerce Business Expo that needed embroidery for her project. We called her and she needed her embroidery project completed by Monday, July 18th.
We began her project on Sunday, July 17th at 12:00 PM and finished at 4:00 PM. We delivered her project at 4:30 PM Sunday . Starting this project was loading the Forte' software onto our computer, outsourcing the digitiized dst file of the design that she created, hooping the garment on the Hoopmaster for a left chest text, hooping the garment for a full back design, sewing out the text and full back design on a practice garment, sewing the design on the actual garment, and using the rhinestone wand to bling out the clients design. We only had three thread breaks and one bobin thread fix from a newbie embroidery machine operator!
Our client is taking her new embroidered blinged garment to a conference in Texas on July 19th to show her business network. Our client loved what we created for her. She said that we will probably get many orders when she gets back from her conference.
Thank you Darla for training us to be confident when using our embroidery machine for the first time! Thank you Jen for being our sales rep. Thank you Pantograms for providing quality embroidery equipment.
Jeff and Marianne Groth - Texas
"I just wanted to take a few minutes to tell you what a wonderful staff you have. I purchased a Happy Voyager machine about 1 year ago with the idea of starting a business from my home. Tina Broes was wonderful in all of her guidance and suggestions in my decision. The support staff has been great in helping a person that had never even seen an embroidery machine through all of my problems and questions. They were very professional and showed much patience in dealing with me. Since my original purchase, my business has grown so that I could not handle the amount of work with the Voyager. Tina again talked me through my options and I settled on a new Meistergram two head machine. The purchase and delivery went flawlessly, and I am now learning the ins and outs of the new machine. This is where Doug comes in. He has been wonderful in working with me to get started as I still have a large work load, and could not afford to have much down time. He talked me through the start up and I was on my way. Many companies promise service only to disappoint the customer, but the Pantograms staff really deliver. Your staff truly make me feel that I am special. Please thank Tina, Doug, and all of the rest of your staff for me."
Sincerely, John Straub - Krazy Like a Fox Embroidery
"I cannot believe how easy it was to setup and use the GS1501. Software was simple as well and the support and training are great. I’m even going to open a new location now."
Michelle Bromlow - Maggie & Me
"My compliments to the support team at Pantograms/Digital HeatFX regarding my 920WT and the laser dark no cut, no weed, no background papers. They have helped me satisfy many of my customers and answer any and all questions I have promptly. My white toner laser printer beats weeding vinyl every time."
Kevin Clark - Avenue Shirt Works
Jennifer and Darla,
I am so excited about this. This is an order I originally stitched out on my designer 1 last week. I decided to re-stitch it on the Toyota today. The difference is unreal. I had a few thread struggles because of color limitations, I had to use rayon Annoyed. I am sold on the polyester. I had no pulling on the minky, I used the poly mesh backing. The picture isn't the best (from my phone), but trust me it was as close to perfect as minky dot can be with embroidery on it. Thank you both for assisting us in this new venture.
Michelle, Kelly, Erin and the rest of the family
"I would also like to take this opportunity to wish you and the Pantograms family all the very best for the New Year. You are a Great Bunch and we have never regretted joining the Panto Family!"
PT - Jamaica
I hope you will pass along to everyone at Pantograms how beneficial Carly and I felt the training was that we attended in Tampa...and how wonderfully kind and helpful everyone was!!!! Now I truly understand the difference in buying at Pantograms and will be happy to share that with anyone who will listen.
Christina - TN
We're using your vipers and cranking out shirts -
Thanks so much for your help earlier this year. We hope to do more next year!
GiftsForYouNow.com - Chicago, IL
I was trained by Heath Schumacher at Pantograms, and absolutely LOVE my HM1-C. The print head movement over a stationary garment has proved to be much more precise than the moving garment system (tray) that the DTG brand had in the previous model known as the Kiosk. Having used both, the moving head system is far superior in registration and detail. Are Texmac’s ink costs the same as Pantograms, as I thought they were significantly higher? I am sure everyone wants to think they made the best decision in the product analysis, but from what I hear out there about Tex-Mac, the support I receive from Heath and the Support crew at Pantograms is the winner hands down. They return all of my calls quickly, and Heath, who prints shirts with the same machines he trains on in his spare time, offers more of an insight into the actual business of shirt printing as opposed to a “this button does this – that button does that” style of training. I have had a great history with Pantograms, and the HM1-C, and would recommend them and the equipment to all with the highest regard!
November 12, 2009
Just wanted to drop a line to let you know how much I appreciate your staff and the support we receive from Pantograms. Michelle was fantastic yesterday in helping me with my DTG problems. Her knowledge of the DTG printer and ability to troubleshoot my issue was outstanding. Your customer service is one of the best I have experienced.
This is why we are devoted customers of Pantograms.
DH – Florida
"I cannot believe it has been almost five years since I purchased my Toyota 9000. It has been a loyal asset to my shop all this time. I still remember my trip to Tampa as if it were yesterday. It was a great and valuable adventure. I look forward to hearing from you."
Cindy Garner, Something Unique, Missouri
"Can you please please please, do me a huge favor. Send a big hug and thank you to all of your support staff for helping me with our computer and software issues over the past few days. Especially a big thank you to Michelle, who today helped me get my 4 machines connected back to the ESM. I don't think people truly realize the convenience of ESM, but I sure do after having to resort to using the USB over the past couple of days. Thanks again to everyone."
Sonya McAllister, An Itch To Stitch Embroidery, LLC, Las Vegas, NV
"9100 - Just plug it in and it works. It's the 'Ron Popiel' of embroidery machines . There is not enough cliches to say how easy it is to use. Forte PD - With no experience with embroidery software - after only one day I was able to go home and manuever through with no problems Embroidery Academy - You have to train with Josh. The overall experience is a must. You get all of your questions answered - and you don't feel embarassed about asking. The experienced instructors treat you like family."
- Beverly C.
"Hi Ron - This is A.T. from Hawaii. I bought a Toyota ESP9000 a number of years ago from you. I love my machine.
Sincerely, A.T. " - Hawaii
"Hello Ed, I just received the equipment. Thank you very much for the great customer service and patience.You will have my business in the future.
Sincerely, TM" – North Carolina
"Hi Ron, Just wanted to let you know I received my machine last week Tuesday. I have it all set up and running. I went thru alot of the exercises in the book for digitizing and even sewed out a bunch of things. The machine is Great!"
R.V. – Wisconsin
"Just wanted to take a few minutes to express my continued satisfaction with everyone at Pantograms. As you know, from the time I purchased my Toyota ESP900, I have been a very vocal supporter of your company, your training and support, and especially your personnel. I can honestly say that I have never had a question or concern that wasn't addressed to my satisfaction and all were responded to promptly and professionally. I admit to being concerned when my original salesperson left for another company, but as always, you stepped in and made sure that everything was handled as well as it was handled in the past."
"Prior to the NNEP conference in Columbus this year, I had considered selling my DTG Kiosk, but was encouraged by your representatives at the event to come down to Tampa and go through the training before making my final decision. I am so glad I decided to follow their advice. Thanks to the fabulous training that Heath provided, I have decided to upgrade my original Kiosk to the K-2 with the new RIP software and the white inks and I am once again excited about my equipment. Hopefully the orders will start pouring in and I can soon afford one of the new ESP9100 Net machines!"
"Thank you, again, for being such a wonderful company to work with! I was very fortunate to find Pantograms when I did my research on opening a business. You are everything you have advertised and more!"
Sincerely, Shauna K. Northfield, OH
"My compliments to Josh and your staff for the excellent and informative workshop. My attendance allowed us to immediately begin making money. Though there is still much to learn, I am confident that this venture will be successful."
Russell Lepre' Zenith Distributing
"I have the Toyota 9100....Love it! The support they give you is great. You receive 4 days of training in Tampa when you buy your machine. It is hands on training on your machine type (9000 or 9100). I needed help last week with putting a name on car mats. Sent and email to Josh. He was able to help me with that along with many people on this board. Mats turned out beautiful."
"We have been using the Toyota Embroidery Machines across all of our locations in North America for almost the last 10 years. These machines have exceeded all of our expectations. The equipment and software are extremely easy for our locations to learn and operate day in and day out. This is due mainly to the excellent setup and training we received from Pantograms on the equipment and software. We use the equipment all day, every day and usually only have the expected preventative maintenance work done on them. On the rare occasion when we do need support Pantograms responds quickly and efficiently to any problem we run into. Overall the whole Toyota Machine package has made our business more efficient and able to respond quickly to any of our customers demands. Thanks."
Joe O'Rourke, Senior Project Manager UniFirst Corporation
"Joe, It was great seeing you and Heath. I'm so glad I purchased a Toyota machine. You guys are the best. Thanks again for being so helpful at the show."
"I wish to convey my sincere appreciation for the wonderful customer service Pantograms has provided to me for the last three years. Anytime I had any problems with my Toyota 860, help was always a phone call away. It runs like a workhorse and sews beautiful designs today just as it did the first day I received it. Pantograms has proven itself to be professional, courteous, and always helpful.
Thanks." M.L. New Orleans, LA
"Thank you for the 'above and beyond' service I received at the Embroidery Academy. Your company is the GREATEST and I'm enjoying working with my new machine everyday."
S.P. Dewitt, MI
"Good morning again: Thank you so much for your fast service on my machine trouble. Problem SOLVED, thanks to your help, I am back in business. Just minor simple little things that slow things down and I am glad you were there to help me. You explained everything out perfectly, and it was greatly appreciated. Again thank you so very much."
"Thank you soooo much. I really appreciate it! Very Best Regards."
L.W. Ramey, PA
"Just a short note to say Thank You. I really enjoyed the time I spent down there for the traing on the digitizing software and I learned more than I could in months on my own. Thanks again for a good training."
E.N. Tucson, AZ
"I just wanted to commend one of your employees. I have had to call on Mike Fiedler several times for help. He has always been the most helpful and he has patience you wouldn't believe. I am not a computer person, but somehow he just seems to make it a little easier. Thank you for hiring such helpful and dedicated people."
E.P. Grady, AL
"Thank you again for all your help! I appreciate it!"
C.Y. San Antonia, IN
"Just a little note to all that helped me on my project. Well 209,162 stitches, 35 different colors, 136 color changes and 1 thread break later it is all done. It looks great. The Expert 860 is one heck of a machine, I use it every day and it just keeps going. Thank you again for the time and support you gave me, could not have done it without you people." D.P. Britt, MN
"Thanks for coming to the rescue ..."
J.M. St. Petersburg, FL
"Just a note to let you know how much Bob and I enjoyed the training session. We were really please with the way everybody there went out of their way to make us feel welcome and help us in so many ways. So many times a company is all smiles until the sale is make. Then they don't have a clue who you are and are in no big hurry to give you any information or assistance. It's nice to find a company who is concerned about the welfare of their customers. You can bet if I buy another head, it will be a Toyota... Tell everybody we said thanks."
D.S. Atoka, TN
"Your good customer service is appreciated and will be returned by my loyalty. Thanks again." M.F. Satellite Beach, FL
"Thank you so very much for your help in talking me through the repair process yesterday for the Toyota 860 machine. I can't believe how very patient you all are in dealing with the general public. I bought my machine in March and have always been so pleased with any questions or help in software or machine difficulties. My brother Michael bought his machine in August at my suggestion. He and I are both so very happy we purchased the machines from your company and again want to send our sincere thanks for all of your help. I would highly recommend your machines to anyone. One more big thank you to you all!!!!"
K.T. Live Oak, FL
"Thank you! Excellent service"
F.F. Miami, FL
"Thanks to Pantograms for the free Flag design. I embroidered it on the back of a red wool varsity jacket. Talk about SHARP! Then that afternoon I got my STITCHES magazine in the mail, and there was my same flag! I love it! Thanks again and Happy Holidays! I love my Toyota's!"
R.L. Bidwell, OH
"Thanks, it was a great help. Will try and let you know the results."
S.C. Peru, IN
"Thank you so MUCH! You guys are the BEST!"
C.P. Victoria, TX
"I wanted to take this opportunity to tell you what an OUTSTANDING staff you have at Pantograms. I would be happy to give a recommendation to anyone who is considering going into the embroidery business or purchasing more machines and/or software. We came to the Academy and throughout the whole week we were treated with the utmost of patience and respect by every single member of your staff. They were all friendly and made us feel right at home and as though we were part of the family. We were greeted warmly each day by your receptionist and everyone else followed suit as we encountered them throughout the day. Our training was outstanding and everyone was very patient as we all learned how to work the machine and software. Since then, I have had numerous conversations with your service department. I cannot express how helpful the are how much each of them have taught me about my equipment. And your software support deserved accolades beyond my ability to express them! Thank you for such a great team!! Appreciatively"
M.B. Orlando, FL
"Just a quick note to thank you for all of your assistance. My machine is working and I am thilled to see my designs transformed into embroidery."
"Received my order today. What great service. I never expected shipment this fast. Good prices also. I will be back. Thank you so much."
J.E. Marietta, GA
"I told my friend about your site & the great prices! Thanks!"
A.S. League City, TX
"You are the man!! Thanks again."
M.B. Kelso, WA
"Thanks so much for a great product!"
J.S. Tallahassee, FL
Just wanted to send you a quick note to tell you how much fun I'm having with my new Meistergram machine. I've made shirts, hats, and bags already. Rhonda was fantastic! I couldn't have asked for a better trainer/installer! She was very knowledgeable and was patient in showing me everything on the machine. We really got so much accomplished in a short amount of time - after day 1 I thought my brain my explode from all the new information. I feel confident using the machine by myself now.
I'll call the support department on Monday for some additional help with Forte, but other than that I'm just ready to practice practice practice on all sorts of fabrics.
Thanks again for all your help!
Nancy, Horsepower Embroidery Carmichael, CA
We made a couple of hats for our fish camp and some of the other families that were there wanted to buy a couple of hats. that was nice. I really enjoyed meeting you and the team. I also enjoyed the class very much. Tell Michelle thanks again for helping with my laptop. I had to call Dell and reinstall windows 64 and all of the drivers (in a specific order) all over again but this time it work and all of my software is working great now.
T&B C. Anchorage, Alaska
Just want to say THANKS! You were very helpful in finding just what I needed to assist me in cross-referencing. You and Pantograms comes through again!
Jim & Terri, Lake Erie Embroidery
Ron, thanks, y’all have always been helpful in anything I wanted or needed that’s why I referred her. I appreciate you and your staff for taking the time with me and my needs over the years!!!! Y’all are the BEST!!!!!!!!!!!!
Thank you so much for helping us today. It was day #1 of our first show and you were there for us in our time of need. We did get a call from Dale shortly after you interceded and he helped us with our problem. We were able to get back to work and finish our day. Thanks a million. I would like to know the email address of the owner of pantograms to let him/ her know how you exceeded our expectations AFTER the sale. As you know in many cases, once the sale is done, you are simply a number. You single handedly destroyed that theory. Again, thank you so much for all you have done for us.
John and Patti Naples, FL
I purchased an ESP9000 around 6 or 7 years ago. I want to let you know that EVERY TIME I have needed help with something, your service department has been fantastic. Dale Hendrix in particular has always been very helpful and patient with me and that is something I do not forget. We have and will continue to purchase our consumable supplies from you because of this, and if the day comes when we need to upgrade our machines, Pantograms will be the first and probably only place we call.
MJ South Carolina
Thanks for the timely and helpful updates Joe.
Some things (like this) are out of one's control, but I like the way you handled the situation and made yourself available for calls/updates. Good service!
Just wanted to let you know that Doug, Dale, and the service team was great in walking me through the installation of my new part and I'm up and running tonight!
N.G. Horsepower Embroidery California
Thanks for your help last Friday in my repair with the loose bolt in my linear case with my ESP9000. With your help, I was able to make tighten the loose bolt and get the machine back together and continue our flea market business the next day. I really appreciate the patient help you gave me over the phone. I try not to call for minor issues, but it is a huge comfort to know that I can still call when I have issues.
Mike Johns, Sew On & So Forth Simpsonville, SC
Just wanted to send you an email to tell you how much Phil and I enjoyed your seminar. You gave us some pointers to consider on how to make our business successful. After watching the demo with the DTG, I feel that would certainly be something we would consider to add on to our embroidery business in the future. It was very impressive and a combination with embroidery would be stunning.
Thanks again for inviting us!
P & D George Florida
Ron, the journey was far but well worth the distance. I think your environment at Pantograms breaths success for any business willing to take that step. Your guys are very knowledgeable in their fields and extremely helpful, thank you very much.
Kenny St. Thomas, VI
Jack and I really enjoyed meeting you and seeing the Meistergram and Toyota machine demonstrations. We spoke with several of your customers who spoke highly of your service and support after purchasing the machines. This we feel is as important as the machine itself.
Tina's presentation was excellent and she definitely is an asset to your company. It was interesting to hear how she interviewed and began her career at Pantograms and the commitment all of you share - great customer service.
Please also extend our thanks to Ron Long, Tina and the rest of the Pantograms crew for making us feel so welcome.
Sincerely, A & J Vogel Florida
YOU ARE A LIFE SAVER.......
Your information was exactly what I needed. I have worked on it all afternoon, but I finally figured out what it was telling me to do. I had to do all three things to clear my machine, but I would have never figured it out without your help.
Thanks so much for your help.